FAQS
Frequently Asked Questions
Will you hold my booking while you wait for the deposit?
Yes. We normally allow a week for the deposit to be paid but no booking will be held unless the booking form has been completed online.
Are linen and towels provided?
Yes. Each bed will be provided with a set of linen as well as enough towels for up to 6 people. These items will be laundered after you leave and this is included in the rental fee. If you use anything in addition to this you should ensure they are washed and dried before you leave.
Is there a hairdryer?
Yes, and a curling iron.
Is there car parking?
The apartment has it’s own car park.
Do you have smoke detectors?
Yes, in every room. You’ll also find a fire extinguisher and a fire blanket.
If I break something will I lose my deposit?
We ask that if you do damage anything during your stay you contact the owner. Normally the least expensive course of action would be to replace the item yourselves.
I have only booked for 4 people, can I invite some friends to come and stay with us?
No. The number of occupants must be specified at the time of booking.
Can I use the phone in the apartment?
Yes. We provide a normal France Telecom phone line which can be used to make any outgoing calls. Your phone bill will be deducted from your damage deposit. If you expect to be using your mobile phone a lot then we would suggest buying a prepaid card for use with an unlocked phone. These can be purchased at supermarkets or phone shops.
You have WiFi at the apartment?
Yes. We have a fibre internet connection with speeds of around 300Mbps. A smart WiFi access point is provided which covers 2.4Ghz and 5GHz. If you requires always to be on 5Ghz, please ask us for details.
What time is check-in/check-out?
Check-out is 10am and check-in is 4pm. If you wish to arrive/depart at different times, then let us know and we’ll do our best to help.
What type of heating is there?
Every room has electric, underfloor heating which can be controlled via the thermostats on the walls or via one of the Google Nest devices. The living room has an additional electric “real fire effect” heater with remote control.
How near is the ski lift?
The nearest ski lift is about 900m by car or shorter if you walk. The free ski bus, stops close to the apartment. On the maps page, you can find a plan of the village. The blue squares show the ski bus stops.
Do you provide anything for infants in the apartment?
Yes. Please see this page For Infants
Will I find cleaning materials in the house?
Yes. As well as normal cleaning materials you’ll find provisions such as coffee, tea, various condiments and some emergency food stuffs such as quick pasta meals or canned goods. You are free to use anything in the apartment and all we ask is that you replace items you use with something similar.
I made an enquiry but received no reply?
We answer all enquiries usually within a matter of hours. Sometimes however, the email addresses we receive are either mistyped or unreachable for whatever reason. In some cases your ISP may treat our email as junk mail and it may not arrive in your inbox. If you fail to hear from us within 24 hours please call or send a text message to +41 788 733 417
How do I know this is not a scam?
Sadly, scammers are now targeting listing sites by gaining access to the email accounts or adverts of owners and therefore intercepting messages and payments. The listing sites do little or nothing to combat the problem. How can you avoid being a victim? Most owners will have a varied web presence and can be found elsewhere with a little homework. A scammer will have none. For example, you can find me on Linkedin, Xing, Facebook, my own websites, and other adverts. You’ll even find me listed in the phonebook. Ask for more proof of ownership, eg. Photos of work done on the property or photos of the guestbook testimonials. Such requests will scare off most scammers. They want easy targets so don’t let them target YOU!